Shipping
Quick Delivery
Online orders placed by 1pm, Monday – Friday are usually despatched on the same day. Delivery to mainland UK addresses is normally the next working day; all other destinations typically take 3-5 working days.
Tracking your Parcel
After your goods have been despatched the courier will email you tracking details. If you have questions about the progress of the consignment, you can either contact us or the courier directly.
Failed Deliveries
If no-one is in when delivery is attempted, Parcelforce will leave a card instructing you to visit your local depot to collect the parcel. If you have any issues, please contact TDR within 1 week of despatch.
Out of Stock Items
If the item you would like to order is currently out of stock, the Add to Cart button will be replaced by a ‘Notify Me’ button, which allows you to enter your email address and get a notification when it is back in stock.
The UK
Royal Mail Post
For small orders we post using Royal Mail 1st Class service. This service is not insured but is the cheapest method to get a small package to a UK customer. The cost of this postage service is £5.
Please note that as well as the franking machine cost of this delivery service, this £5 charge also factors in other costs such as the price pf packaging materials, software subscriptions, labour costs and also includes a provision for missing parcels (which fortunately is rare!).
Parcelforce
In the UK we use Royal Mail for small parcels and Parcelforce for everything else. Our standard courier charge is £10 plus VAT to any mainland UK address, but we offer free delivery on all orders of £100 plus VAT or more
Parcelforce charges us an excess to deliver to Northern Ireland and the Channel Islands, and whilst we must pass these charges on, we subsidise the costs to make it a little cheaper for you. The shipping to these regions is £16 plus VAT with free shipping offered on orders that are £200 or more.
Europe
FedEx
For deliveries to Europe we use Fedex (formerly TNT). They charge us according to the shipping country and rank the European countries in the following areas. See your country with the standard shipping fees below.
Because it costs less to process orders placed online, we are able to offer free delivery to all areas on orders placed on this site. But because it costs more to ship to certain countries there are different minimum spend requirements to get free shipping.
ZONE 1
£45 to ship
Or free shipping when you spend £295 online
Belgium, Germany, Ireland,
Luxembourg, Monaco, Netherlands
ZONE 2
£55 to ship
Or free shipping when you spend £345 online
Austria, Denmark, Finland, Greece,
Italy, Portugal, Spain
ZONE 3
£65 to ship
Or free shipping when you spend £395 online
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland
