Here is a list of our Frequently Asked Questions - and our attempt at a concise answer.

If there's anything you're not sure about then please contact us.

Pre-sales Questions

Some assistance before committing to an order

  What are the advantages of repairing discs?

  Why are scratches to a disc a problem?

  How do TDR machines work?

  How many times can I repair the same disc?

  Which is the best machine for Blu-ray?

  Can I repair a 3 inch / Gamecube disc?

  What formats of disc are repairable?

  Do you sell outside the UK?

  How much is shipping?

  Which is the best machine for heavy damage/deep scratches?

  How do I remove dirt or fingerprints from discs?

  How long will it take for my order to arrive?

  I have an EORI number - how can I give this to you?

  Can I buy the electronic chips separately?

  Do you repair damaged cds/dvds on site?

  Are you the only company selling disc repair equipment?

  Why should I buy from TDR?

  What if I don't like the machine I buy from you?

Machine Identification

Questions about choosing the right machine for your requirements

  Why do some consumables have electronic chips/key cards?

  Where are your machines manufactured?

  What's the difference between the different models in your range?


Technical questions or questions about the Support that we provide

  Can I repair a disc that's cracked or warped?

  How long do your machines last?

  What happens if I have an issue with my machine?

  What are "Top Scratches"?


For questions that don't fit in the other categories!

  Who is TDR-Solutions?

  What is the Disc-Go-Devil?