Here is a list of our Frequently Asked Questions - and our attempt at a concise answer.

If there's anything you're not sure about then please contact us.

Pre-sales Questions

Some assistance before committing to an order

What are the advantages of repairing discs?

Why are scratches to a disc a problem?

How do TDR machines work?

How many times can I repair the same disc?

Which is the best machine for Blu-ray?

Can I repair a 3 inch / Gamecube disc?

What formats of disc are repairable?

Do you sell outside the UK?

How much is shipping?

Which is the best machine for heavy damage/deep scratches?

How do I remove dirt or fingerprints from discs?

How long will it take for my order to arrive?

I have an EORI number - how can I give this to you?

Can I buy the electronic chips separately?

Do you repair damaged cds/dvds on site?

Are you the only company selling disc repair equipment?

Why should I buy from TDR?

What if I don't like the machine I buy from you?

Machine Identification

Questions about choosing the right machine for your requirements

Why do some consumables have electronic chips/key cards?

Where are your machines manufactured?

What's the difference between the different models in your range?


Technical questions or questions about the Support that we provide

Can I repair a disc that's cracked or warped?

How long do your machines last?

What happens if I have an issue with my machine?

What are "Top Scratches"?


For questions that don't fit in the other categories!

Who is TDR-Solutions?

What is the Disc-Go-Devil?