Support Videos

Eco Pro 2

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Platen Slipping

How to fix the issue of the Platen Assembly slipping or catching on the Eco Pro 2

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Blocked Tubing

What to do if the water or polishing compound tubing becomes blocked on your Eco Pro 2

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Pump Tube Rollers

How to install brand new Pump Rollers in just 5 minutes on the Eco Pro 2

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Platen Slipping

Platen Slipping

How to fix the issue of the Platen Assembly slipping or catching on the Eco Pro 2

Frequently Asked Questions

Common Support questions for the Eco Pro 2 machine

  How do you prime the pump?

To prime the pump, simply open the lid and then press and hold the two buttons at the same time for around 5 seconds. You will hear a whirring sound, and shortly after, you should notice polishing compound start to come out of the nozzles.

  Do you offer servicing?

Yes! We offer 3 servicing packages - Bronze, Silver and Gold. You can view the full details of each package on our dedicated servicing page for the Eco Pro 2.

Servicing Packages

If you're interested in a TDR engineer inspecting your machine and servicing it then please choose from our packages shown below

Support Blog

Read through our blog posts about how to maintain your machine and get the best out of it.

What is a reconditioned machine?
What is a reconditioned machine?

Ant Michelle

Used machines come back in to us for several reasons - some customers close down, others upgrade to a more expensive machine in the range. But what happens when a machine is returned for resale?

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Which machine is best for fixing Blu-ray?
Which machine is best for fixing Blu-ray?

Ant Michelle

This is a question we get asked a lot. Every machine in our range is compatible with the Blu-ray format, but the Hybrid 2 is arguably the best on the market. Its gentle, gradual process works well with the Blu-ray hard coating 

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Have you tried our cloths?
Have you tried our cloths?

Ant Michelle

Ok we may be a little biased, but we think our TDR cloths are the softest, most perfect cloth for wiping clean optical media. Whether it's fingerprint or polish, our cloths will leave the playing surface with a gleaming mirror-finish shine.

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How to clean your machine
How to clean your machine

Ant Michelle

 A clean machine is a happy machine. In truth, you can't really keep a disc repair machine too clean, so the more you can look after it, the better and the higher the chance you'll have years of good service from it.

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Need Assistance?

If you have any questions or issues with your machine then please do not hesitate to contact our Support team.

Contact Support