Submitting a service booking request through this page is non-obligational. We will contact you within one working day to confirm the booking date and time and clarify any other details. We will raise a support case and you will be given the case number to quote in any further communication.

The price of each service plan includes delivery both ways to mainland UK addresses only. If you are based outside of mainland UK please contact us for a delivery quote. We will arrange a collection of the machine. If you choose ‘next working day’, then this will be the next available working day after we have confirmed the service booking with you. You can choose a specific date of collection if you wish, this must be Monday-Friday, excluding bank holidays – we will have to confirm this collection day with you.

We can not guarantee our work unless we’re able to return your machine to you in its protective packaging. If you do not have the original packaging then we will need to send a set to you before arranging the collection. The cost of a new set of packaging is included in the service plans as standard but we will need to add a £5 plus VAT carriage charge to the final bill if packaging is needed to be sent out. If your machine is sent to us in non-official packaging, then if any damage occurs during transit, it will not be covered under the service plan and any existing warranty is voided.

The service usually takes 1-2 days, so including collection and return shipping you should expect the machine back within 4-5 working days. If there is going to be an extended delay due to a parts shortage or any other reasons, you will be informed straight away.

The service plans cover the replacement of all the listed parts and any necessary extras. If any additional parts are deemed necessary to satisfactorily service the machine, you will be contacted first for approval of the additional charges. If you decline the replacement of any additional parts we regret that we can not provide the warranty cover which is included in the silver and gold plans.

Only the parts replaced as part of the service are covered. If a problem arises within the allotted warranty period, we will replace said parts at no extra cost. You will, however, be responsible for any carriage costs. ‘Full Machine Warranty’, which is included with the Gold plan, offers full cover for the whole machine over a 12 month period. All warranty options assume part failure occurs within normal use; if a part fails due to overuse or misuse then it is not classified as a warranty repair.

You are entitled to a discount on any consumable order placed with the purchase of a silver or gold service plan. If you would like to take us up on this offer, simply let us know when we contact you during the setup of the machine service.