VMI Hybrid 2
Quick Service Time
We aim to service and return your machine within 3 working days (delivery will add a little more time depending on where you are based)
Completely Refreshed
As well fitting the service parts, we also fully clean down the machine. When we’re done, it will look almost good as new!
No Hidden Surprises
Sometimes we find additional problems with machines. But we will always contact you before carrying out any additional work.
Simple as
First, choose your Servicing Option, then organise shipping to us and finally book in the service with us!
Choose your Service Option
Select from our Bronze, Silver and Gold servicing options:
BRONZE
£160
Basic Refresh
- Includes:
- 1 x Turntable Assembly
- 1 x Water Pump Tubing
- 1 x Compound Pump Tubing
- 1 x Left & Right Pad Mounts
- 1 x New Outer Box (for shipping)
- 2 Hour’s Labour
- 1 Month Serviced Parts Warranty
SILVER
£235
Full Service
- Includes:
All the Bronze benefits- 1 x Hinge Cover)
- 1 x Shaft Bearing
- 1 x Front Label
- 1 x Board Shield
- 1 x Motor Bearing Top
- 1 x Catch Tray
- 1 x Water Bottle
- Replacement Power Lead
- Replacement User Manual
- 1 Extra Hours’ Labour
- 20% Discount on Consumables
- 3 Month Serviced Parts Warranty
(instead of 1 month)
GOLD
£365
Add 12 Months Warranty
- Includes:
- All the Bronze benefits
All the Silver benefits- 25% Discount on Consumables
(instead of 20% discount) - 12 Month Full Warranty (instead of 3 months limited warranty)
Organise Shipping
Please arrange to ship your machine to us using an insured courier service.
To get your serviced machine back you can either arrange collection from us or we charge the following rates to ship the machine back to you using either Parcelforce or TNT depending on where you're based.
To get your serviced machine back you can either arrange collection from us or we charge the following rates to ship the machine back to you using either Parcelforce or TNT depending on where you're based.
£10
Mainland UK
€40
Belgium, Germany, Ireland, Luxembourg, Monaco, Netherlands
€50
Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden
€60
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland
Service Plan Booking Form
To book in your service please complete this RMA (Return to Manufacturer Authorisation) form and we will be in touch very soon.
Terms of Our Servicing
Confirming the Booking
Submitting a service booking request through this page is non-obligational. We will contact you within one working day to confirm the booking and the next steps. We will raise a support case and you will be given the case number to quote in any further communication.
Collections & Return Delivery
The price of each service plan no longer includes delivery either way. This is due to the hugely varying rates to ship across Europe.
You are responsible for shipping your machine to us and then our prices for return shipping are detailed above and are charged in addition to the Bronze, Silver and Gold prices advertised.
Packaging
We can not guarantee our work unless we’re able to return your machine to you in its protective packaging. If you no longer have the original packaging then we can send you a set before the Service is carried out.
The cost of a new set of packaging is included in the service plans as standard but we will need to add a £5 plus VAT carriage charge to the final bill if packaging is needed to be sent out. If your machine is sent to us in non-official packaging, then if any damage occurs during transit, it will not be covered under the service plan and any existing warranty is voided.
Service Duration
The service usually takes 1-2 days to do but transit time will of course add to this timescale, so please account for your machine being out of action for a week, especially if based outside of the UK. If there is going to be an extended delay due to a parts shortage or any other reasons, you will be informed straight away.
What is Covered
The service plans cover the replacement of all the listed parts and any necessary extras. If any additional parts are deemed necessary to satisfactorily service the machine, you will be contacted first for approval of the additional charges. If you decline the replacement of any additional parts we regret that we can not provide the warranty cover which is included in the silver and gold plans.
Serviced Parts Warranty
Only the parts replaced as part of the service are covered. If a problem arises within the allotted warranty period, we will replace said parts at no extra cost. You will, however, be responsible for any carriage costs. ‘Full Machine Warranty’, which is included with the Gold plan, offers full cover for the whole machine over a 12 month period. All warranty options assume part failure occurs within normal use; if a part fails due to overuse or misuse then it is not classified as a warranty repair.
Discount on Consumables
You are entitled to a discount on any consumable order placed with the purchase of a silver or gold service plan. If you would like to take us up on this offer, simply let us know when we contact you during the setup of the machine service.
